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Community Connect - Support residents to find local services



CommunityConnect is an online tool that acts as a SATNAV to services, enabling frontline workers & residents to find accurate information about available support services in their local area. Within 4 minutes, any user should be able to find the solution most appropriate for their needs.

Community Connect uses a triage process with proven pathways that enable people to identify the issues they have across 7 key areas:  Welfare Benefits, Housing, Employment/Training, Practical Support, Health & SocialCare, Children / Young People & Families, and Safety & Wellbeing. 

A diagnostic tool questions the user across these areas in order to tailor results based on their circumstances.  Users are provided with a level of information on services equivalent to that which could be supplied by a frontline worker.



CommunityConnect is currently operating in LB Barking & Dagenham (white labelled BanDTogether Routemaster).  Since the launch in Oct 2015:

  • Over 300 frontline workers have been trained to use the online tool
  • Over 200 community services are listed and  updated on a monthly basis)
  • Integrated with existing Council portals  
  • Over 150 new users are signing on each month

Try it out here.


Contact Us

To find out more about CommunityConnect please contact:

Avril McIntyre (
020 8597 2900