If your Older Person Freedom Pass expired on 31st March 2018 you should have received a letter in February 2018 with instructions on how to renew your pass for a further 5 years, until 31st March 2023.
If you haven't renewed your pass, the letter gives details on how to renew online by the following steps:
2. Enter your unique renewal number from your letter, which starts with FRER
3. Enter your date of birth and the last four digits of the long number shown on the front of your existing Freedom Pass
4. Check and confirm your details are correct
That's it! You should receive your pass within 10 working days, as long as your application is accepted.
If your name and/or address has changed you will need to add a scan or photograph of a document which proves your new details. Find out what documents we accept. Please have this ready and saved on your computer before you start your online renewal application.
If you cannot renew online, you can use the form on the back of your letter (unless you are a resident in the London Borough of Sutton, in which case, please take your letter to your local library).
If you hold a Disabled Persons Freedom Pass which expired on 31 March 2018, please contact your local authority.
If you are a resident in the London Borough of Camden your new pass should have been posted to you in February.
I have changed address since originally applying for my Freedom Pass
If you have changed address within London and not informed the Freedom Pass team please do so now to ensure your renewal letter is sent to the correct address. You will need to provide proof of your new address. Please see list of acceptable proofs and email a copy of your document to firstname.lastname@example.org
or send by post to:
Freedom Pass Replacements
PO Box 6618
I didn't receive my letter
If you didn''t receive a letter by 28th February please email email@example.com or call the helpline on 0300 330 1433 (Monday-Sunday, 8am-8pm) and a new letter will be posted to you.